Last updated: March 2025

1. Introduction

Welcome to Masterpiece Creative Design (“we,” “our,” or “us”). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://masterpiececreative.design (the “Website”) or use our web design and brand strategy services.

We are a UK-based web design and brand strategy specialist, working primarily with churches, charities, and non-profits.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Complete our contact form
• Request a quote or consultation
• Communicate with us via email, phone, or other methods

This information may include:

• Your name
• Email address
• Phone number
• Information about your organization
• Project requirements or preferences

2.2 Information We Collect Automatically

When you visit our Website, we automatically collect certain information about your device and how you interact with our Website. This information includes:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you visit
• Time spent on pages
• Referral source

We collect this information using cookies and similar technologies. For more information about our use of cookies, please see our Cookies Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and contact requests
• To customize and improve our Website and services
• To analyse how visitors use our Website
• To detect and prevent security incidents
• To comply with legal obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
• Contractual necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate interests, provided those interests don’t override your rights and freedoms.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

6. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our Website and business (such as hosting providers, analytics providers, and customer service tools)
• Law enforcement agencies, regulatory bodies, or other third parties when required by law

6.1 Third-Party Services

We use the following third-party services:

• Google Analytics (for website usage analytics)

Each of these services has its own privacy policy that describes how they use your information.

7. Your Rights

Under UK data protection law, you have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (the “right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section.

8. International Data Transfers

We are based in the UK and your data is processed in the UK. However, some of our service providers may process your data in other countries. When we transfer your data outside the UK, we ensure appropriate safeguards are in place to protect your information.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.

10. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@masterpiececreative.design
• Phone: +44(0)7537121834

13. Complaints

If you have a complaint about our use of your personal data, please contact us first. If you’re not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).